Automated Reminders That Reduce No-Shows and Save Time

Missed appointments are more than just an inconvenience — they cost your business valuable time, revenue, and reputation. With BooknGo’s **Automated Reminders** feature, you can significantly reduce no-shows, boost client attendance, and eliminate the need for tedious manual follow-ups. Whether you’re managing a spa, salon, tuition centre, fitness studio, or medical clinic, BooknGo helps ensure your customers show up — on time and fully prepared.

Keep Your Clients Informed with Timely Notifications

Clients have busy schedules and appreciate friendly reminders. BooknGo sends automated SMS and email reminders ahead of each appointment, ensuring your business stays top-of-mind. You can fully customise when and how reminders are sent — choose from a single notification or a multi-step reminder sequence (e.g., 24 hours and 2 hours before the session).

Each reminder message can include:

Client’s name
Appointment date and time
Service or class booked
Assigned staff member
Location details
Special instructions or pre-visit notes

With clear, timely reminders, you reduce the likelihood of forgotten appointments and build a more professional experience for your customers.

Fully Customisable and Easy to Set Up

BooknGo’s reminder system is integrated directly into the booking engine — no external tools or complicated configurations needed. From the admin dashboard, you can easily control how reminders work for different services, staff, or branches.

You can:

Set custom timing for different services
Enable or disable reminders per staff, location, or channel
Personalise message content with dynamic placeholders
Preview and test messages before sending

For businesses that operate in multiple languages or with varied clientele, you can also create template variants to suit specific audiences.

Save Time, Reduce No-Shows, and Improve Efficiency

By automating your reminder process, your team no longer needs to manually call or message clients to confirm appointments. Many of our customers report up to 40% reduction in no-shows after activating this feature — leading to better utilisation of staff time and improved revenue consistency.

Clients can also confirm, reschedule, or cancel directly from the reminder message, keeping your schedule current without the need for back-and-forth communication.

Save Time, Reduce No-Shows, and Improve Efficiency

PDPA-Compliant and Secure

BooknGo uses secure channels to deliver all reminders, and adheres to Singapore’s Personal Data Protection Act (PDPA) to ensure client privacy and consent. Your customers’ data is handled with care and professionalism at every step.